How do you create a culture of success that makes your dental practice the place where everybody wants to work? Steven J. Anderson is the co-founder of the Crown Council Dental Association, founder of the Total Patient Service Institute, entrepreneur, presenter, and author, and he joins us today to share how to create a culture that gets your employees excited to come into work and your patients more satisfied than ever.

Steven has a wealth of expertise and decades of knowledge in how to build a culture of success, and he’s sharing it all in this episode. Listen in to learn exactly what culture is, what every leader needs to do first and foremost, and how to be willing and vulnerable enough to ask for help when you need it. You’ll also hear how a fraternity building workshop led to a challenge that changed Steven’s life and why having mentors was a critical part of his success.

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Minute Markers:

  • 2:50 – How Steven started on his career journey.
  • 9:05 – Why the culture of self-reliance is a detriment and how to be vulnerable enough to ask for help.
  • 12:00 – Why there is no such thing as a “no” in most circumstances.
  • 14:15 – Steven’s tips for finding and working with a mentor.
  • 19:00 – What culture consists of and how to foster a great culture within your practice.
  • 27:00 – The Culture Cube: a model to determine where your culture is today and how to create a culture by design.
  • 32:40 – Why personal responsibility is imperative to having a great culture in your practice and why an outside perspective is sometimes needed to identify areas for improvement.
  • 38:00 – An actionable challenge for listeners and a guide to creating your culture by design.

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