In the dental community, there’s a rising shift in focus towards marketing but many people get caught up in this and forget about retention. Dr. Jesse Green – who is a dentist, entrepreneur, best-selling author, and renowned thought leader in the field of dental practice management – joins us today to share some great tips on how to ensure that you aren’t allowing patients to slip away. He gives real, practical examples of how to stop the profit leak and provide value that keeps patients coming back.
Jesse emphasizes the patient experience and how important it is to communicate well with your team and patients. He talks about why you need to be focusing on booking the next appointment and getting the patients attention while they are with you, and he also sheds some light on how dentistry trends are moving along in Australia and how important it is to be in a niche.
- 2:24 – Introducing Dr. Jesse Green.
- 3:21 – What is the biggest profit leak within practices.
- 7:06 – How to work on retaining clients better.
- 9:10 – A method Jesse uses to build value before, during and after the appointment.
- 13:00 – The importance of rebooking.
- 15:00 – A rebooking rate to aim for in your practice.
- 17:45 – 3 ways to maximize the revenue of a practice.
- 19:11 – Trends in consolidation and health insurance.
- 22:25 – Where he sees private practices in Australia heading in the coming years.
- 23:55 – Boutique experience and the value of finding a niche.
Featured on the Show:
- Connect with Jesse: Site | Twitter | Facebook | Podcast
- Retention by Jesse Green
- John Maxwell
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