Ep #219: Lisa Mergens – Practice + Systems + Processes
When it comes to changes and evolution in dentistry, Lisa Mergens has a finger on the pulse of the industry. She joins us on the show to share how she helps dentists keep up with the times, as well as her method of learning from bigger corporations and using those lessons to help dental practice owners succeed.
Listen in to hear examples of strong leadership and the proper ways to handle and engage your employees. You’ll learn the value of keeping a strong team culture, tips for handling employee disengagement, and how not to give in to powerlessness.
- 2:21 – The evolution going on in dentistry and the importance of evolving with the times.
- 4:17 – Lisa’s story and what moved her to see that there’s a better way to do things.
- 7:45 – The difference between workplace culture and team culture.
- 8:10 – Where many dentists struggle.
- 8:31 – How Lisa takes insight from large corporations to help dental practices.
- 10:08 – The importance of being willing to learn.
- 10:43 – How Lisa teaches dentists to handle employee disengagement.
- 19:34 – A key thing she teaches people about letting employees go.
- 24:28 – The importance of valuing and measuring the people within the business.
- 27:21 – Issues with differences in engagement between generations.
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